Geo announced on October 17th that it confirmed unauthorized third-party access to its systems on October 15th and has initiated maintenance to prevent secondary damage. The maintenance began at 9 PM on October 17th, with no specified end date. Various Geo Online services are temporarily suspended.
In stores, buying and rental services remain available as usual, but the Geo app's membership card cannot be used. Instead, customers must present a Ponta card or Digital Ponta. Game reservations are accepted in-store, and purchasing reserved items requires a Ponta card registered under the name of the reservation holder.
Customers wishing to use app coupons are advised to inform store staff. While push notifications for rental returns and reserved items will be delivered, their content cannot be viewed within the app. For receiving winning trading card items, customers need to display the winning screen on a separate lottery sales website.
The Geo Online Store will suspend new orders and order cancellations, but items ordered before the maintenance will still be shipped. For services like home delivery trade-ins, new applications, checking appraisal results, approval/return, and payment transfer procedures are unavailable. However, collection for already applied home delivery trade-ins and returns for home delivery rentals will be accepted as usual.
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