On October 23rd, Sagawa Express announced its fifth report regarding unauthorized access to its "Package Tracking Service," stating that potentially leaked personal information could amount to a maximum of approximately 53.23 million records. After implementing necessary security measures and confirming safety, package tracking from its suspended website resumed on the same day.
The 53.23 million records represent the maximum number after a certain degree of deduplication of overlapping information. A considerable number of duplicates are still included.
Potentially affected data includes waybill data for packages handled during the approximately 100-day period from June 21st to September 30th, contractor information for customers with freight contracts, and member information for the web service "Smart Club." Waybill and contractor information includes names, addresses, and phone numbers, while Smart Club information also includes email addresses and member IDs. Credit card information and passwords are not included in the affected data.
Furthermore, the inquiry API, acceptance for services like Hikyaku Express and Hikyaku Round-Trip Express, product recall and refund services, delivery address changes, and Kaishu-kun remain suspended. Sagawa Express states that it will announce the resumption dates on its official website as soon as they are determined.
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