Shinsei Financial's card loan service 'Lake' has been undergoing emergency maintenance for its smartphone app since 9 PM on November 6th. On the member page, users are advised to use the browser version for various procedures.
Lake explained the measure as a step to ensure the safe use of the app and is urging users to change their member IDs and passwords. It also noted that re-setting may be required in some cases. Neither the scheduled end time for the maintenance nor the detailed circumstances leading to its implementation have been disclosed.
On X (formerly Twitter), users have voiced complaints about being unable to log in to the app and even unable to access the page via browser, thus preventing them from making repayments. Some users also reported contacting Lake by phone regarding the emergency maintenance.
According to Lake's official FAQ, if users anticipate a delay in repayment and cannot complete procedures on the member page, they are advised to contact the official customer service (toll-free number).
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